Shefik Osmani has worked as the Head of the Software Development Office at South East European University since 2010. He has more than 22 years of experience, with a focus on software development and databases. In addition, Shefik has also been part of many other projects and workshops, including the project iKnow (an application for student services), which was led by the Faculty of Computer Science and Engineering at Ss. Cyril and Methodius in Skopje. He was a crucial part of the first Citizen Information Center in Macedonia: CIC Gostivar, a project implemented by USAID from 2000 until 2005.